Privacy Policy - Luisenoring

1. Introduction

Luisenoring.com (“we,” “us,” or “our”) is committed to safeguarding the privacy and personal data of all users (“you,” “your”) who interact with our website and services. We are dedicated to maintaining the highest standards of data protection and privacy compliance in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy transparently explains how we collect, use, disclose, secure, and retain your information and applies to all personal data obtained through our website, luisenoring.com.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all users visiting, interacting with, or submitting information via luisenoring.com. For purposes of data protection legislation, Luisenoring.com is the “data controller” of your personal data—that is, we determine the purposes and means of processing your personal information. If you have any questions about this policy or how we process your data, you may contact us at [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data, depending on your interaction with our website:

a. Usage Data
Includes your IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access luisenoring.com. We may also analyze information on how you interact with our website, such as access dates and times, pages viewed, and navigation patterns.

b. Account Data
Includes any personal data you provide during account creation or registration, such as your full name, email address, telephone number, billing and shipping addresses, and login credentials.

c. Profile Data
Includes preferences, purchase history, behavioral data, and any information voluntarily submitted via your profile or preferences within your account settings.

d. Communication Data
Includes records and content of email or other communications with our support team, including interactions via our contact forms, chat services, or customer service emails.

e. Technical Data
Includes technical information related to the device and system you use to access our site, such as device identifier, operating system, browser settings, hardware configuration, and other pertinent system diagnostics.

f. Transaction Data
Includes payment history, invoices, order details, shipping and delivery information, and other transactional records associated with commercial exchanges on luisenoring.com.

g. Preference Data
Includes marketing and communication preferences, subscriptions, notification settings, language preferences, and records of interaction with promotional messages.

4. Legal Bases for Processing (GDPR and CCPA Compliance)

Your personal data is processed under the following lawful bases:

a. Consent:
We process certain personal data solely with your informed and explicit consent. This includes sending promotional communications or storing non-essential cookies when legally required.

b. Contractual Necessity:
Processing is necessary to fulfill a contract with you or to take steps at your request before entering into such a contract—for example, processing orders and delivering products or services.

c. Legal Obligation:
We may process data as necessary to comply with our legal obligations (e.g., tax and accounting records).

d. Legitimate Interests:
When we have a legitimate interest that is not overridden by your data protection rights—for instance, fraud detection, network and information security, or user analytics to improve site functionality.

5. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

– Right of Access: Request details of the personal data we hold about you.
– Right to Rectification: Request we correct inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data under certain conditions.
– Right to Restrict Processing: Request the restriction of processing in specific circumstances.
– Right to Data Portability: Obtain the personal data you’ve provided to us in a structured, commonly used, and machine-readable format for transfer to another controller.

If you wish to exercise any of these rights, please contact us at [email protected].

6. Security Measures

Luisenoring.com employs robust technical and organizational measures to protect your personal data, including:

– Full HTTPS encryption across our website
– Secure data storage with restricted access controls
– Regular data backup protocols
– Monitoring procedures for unusual access attempts
– Staff training on data protection and privacy compliance
– Role-based access permissions limiting who may access certain types of data

7. International Data Transfers

Where data is transferred outside of the European Economic Area (EEA) or outside your country of residence (as applicable under CCPA), such transfers are made in compliance with applicable privacy laws. We use safeguards such as European Commission-approved Standard Contractual Clauses and ensure processors provide adequate levels of protection through recognized frameworks or assessments.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy or as required by law. Retention periods vary depending on the category of data:

– Usage and Technical Data: Up to 12 months for analytics and diagnostics
– Account and Profile Data: As long as your account remains active
– Transaction and Communication Records: Up to 7 years for compliance and audit purposes
– Marketing and Preference Data: Until consent is withdrawn or preferences are updated

9. Cookie Policy

Luisenoring.com utilizes cookies and similar technologies to enhance user experience, optimize website performance, and deliver personalized content. We categorize cookies as follows:

– Essential Cookies: Necessary for website functionality (e.g. login access)
– Functional Cookies: Enable enhanced features like remembering preferences
– Analytical Cookies: Help us understand site usage through aggregated metrics
– Performance Cookies: Improve speed and responsiveness based on user interaction

10. Cookie Management & Compliance

Upon visiting luisenoring.com, users are presented with a cookie banner enabling consent management in accordance with both GDPR and CCPA guidelines. You can modify or withdraw your cookie preferences at any time by accessing the cookie settings accessible via the website footer. For California residents, we also provide “Do Not Sell or Share My Personal Information” options.

11. Children’s Privacy

Luisenoring.com does not knowingly collect personal data from minors under 13 years of age. If we become aware that we have collected such data without verified parental consent, we will promptly delete it. Parents or guardians who believe we may have collected data from a child are encouraged to contact us at [email protected].

12. Policy Updates and Notifications

We reserve the right to revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. On substantial updates, users will be notified via a prominent notice on our homepage or via other appropriate communication channels.

13. Contact

For questions, concerns, or to exercise your rights under this Privacy Policy or applicable data protection legislation, please contact us at:

Email: [email protected]

We are committed to complying with all applicable privacy laws, including the GDPR and CCPA. Your trust is important to us. If you have any concerns about how your data is handled, we encourage you to contact us for further assistance.